At Morris Richardson it is our mission to make your retail experience as smooth and simple as possible. To this end, we have compiled a list of our most frequently asked questions and provided a short answer to each.
If you are unable to find the answer to your question below then please don't hesitate to get in touch via our Contact Us page where our dedicated team of customer service representatives will be delighted to help you.
We love to collaborate and work with both well-known and up and coming trend setters and fashion icons of today. We would love to hear from you so please email us at email@example.com and we will contact you directly at the earliest convenience.
At Morris Richardson we are always looking to expand our flourishing community and would love to hear from you! To be featured across our social media channels and be in with a chance of winning £100 in store credit, simply upload your image and tag us on Instagram @morrisrichardsonwatches. Winners are announced each month on Instagram.
Throughout the week we also select the most striking and imposing photographs to be featured across our social media sites so get entering now!
Here at Morris Richardson we are just as passionate about our people and community as we are our products. Where possible we always look to find our models from our own thriving community so if you have a modelling background please get in touch by emailing us at firstname.lastname@example.org. We will then contact you directly at the earliest convenience.
Created to optimise precision, quality and style, each Morris Richardson watch incorporates a Swiss quartz movement with shock resistance and an extra-long battery life.
All Morris Richardson watches are a minimum of 5 ATM water resistant. This means all our watches can be submerged in water and are suitable for swimming within shallow depths, but are not guaranteed to be resistant to jumping into the pool.
All of our Harris Tweed watch straps are made from genuine Harris Tweed material sourced directly from the mills located in the Outer Hebrides, the home of the world-famous Harris Tweed material.
Although Harris Tweed is waterproof, due to our straps being backed with top grain leather we would not recommend these being washed.
Each of our leather straps are made of the highest quality, top grain Italian calf leather. Top grain leather comes from the smallest and least readily available part of the hide, but also the strongest. Any natural markings are a distinct part of the character and texture of the leather which makes each Morris Richardson leather strap unique.
Each of our watches incorporate sapphire crystal glass which is the number one component of a luxury watch. Sapphire crystal is both scratch resistant and highly durable. The sapphire crystal glass used in our watches also incorporates a layer of anti-reflective coating which is applied to the underside of the glass. This significantly reduces reflection off the watch face and further enhances its visual appeal.
At Morris Richardson it is our aim to fulfil our customers’ exacting demands quickly and effectively. If for any reason a product is out of stock please contact our customer services team at email@example.com who will be delighted to advise when your desired item(s) will be available to order.
Here at Morris Richardson we pride ourselves on offering a highly efficient and effective order fulfilment process; hence we quickly process orders. If you decide to change your mind and would like to amend or cancel your order, please contact our customer services team at firstname.lastname@example.org within 1 hour of placing your order. Please provide your order details and we will then take the necessary actions to meet your requirements.
In the unlikely event you do not receive an order notification email within approximately 30 minutes of placing the order, please contact our customer services team at email@example.com. Please provide your order details and one of our customer service representatives will endeavour to resolve the issue and resend you an email confirmation of your order.
After your payment is verified, we aim to ship your item(s) within 24 hours. Please note this does not include weekends or holidays.
This will be dependent on your chosen shipping option but our estimated delivery times are as follows:
United Kingdom and Domestic customers:
Please refer to our ‘Shipping & Delivery’ page for further information.
We accept payment via credit card, debit card and PayPal to ensure the smoothest of checkout processes. We accept all major cards including Visa, Mastercard, and American Express.
Morris Richardson is not responsible for any customs, taxes, import duties, brokerage fees, or any additional charges applied to your order in the destination country. These are the full responsibility of the buyer. We advise for you to contact your local customs offices for more information before placing an order.
Our online store is protected by the most advanced security firewalls to ensure all data is kept secure. Here at Morris Richardson we understand the importance of providing a secure payment facility and checkout process hence why our website is SSL certificate encrypted, offering an exceedingly high level of security for each of our customers. Please refer to our ‘Terms & Conditions’ page for our full terms and conditions.
Each Morris Richardson watch comes with a two-year international warranty, starting from the date of purchase. Our two-year international warranty covers any manufacturing or material defects. Please refer to our ‘International Warranty’ page for our further details.
At Morris Richardson we are passionate about our products but if for any reason you are unsatisfied with your purchase, we offer a full refund, no questions asked policy, on all unused products within 30 days of delivery. All items must be returned in their original packaging (with tags and security seals in place) within 30 days of receiving the item(s). Please refer to our ‘Returns & Refunds’ page for our further details.
If you have any further questions that have not been answered above, please do email us at firstname.lastname@example.org and our dedicated team of customer service representatives will be delighted to help you.
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